Letter from The Better Business Bureau

361 East 28th street
Hamilto, Ontario
L8V 3J7

BBB of South Central Ontario
Regional Office
100 James Street South
Hamilton, Ontario
L8P 2Z2

September 2009

Regarding: Capela's Roofing Inc.
15 Artistic Boulevard Hamilton, Ontario L8T 4Z9

Dear Sir or Madam

I understand that Capela’s Roofing is a member of the Better Business Bureau and I am writing this letter to you as one of their recent customers to let you know about the quality of service I received from them.

Everything about this roofing company is the epitome of professionalism. Their brochure, and the way in which relevant information is presented, is extremely comprehensive and helpful.

The owners, and their staff were punctual, their appearance was neat and clean, their manners and attitude were courteous and polite, and most importantly, they are competent and skilled in completing a superior job. They were thorough and organized with their work, meticulous in the clean up, and everything was done in a timely fashion. Moreover, after they had completed the job, Johanna Capela took the time to follow up ensuring complete customer satisfaction.

I am the retired president of LCM ASSOCIATES, a Human Resources Management firm owned by Mr. Len Falco, Past president of the Hamilton Chamber of Commerce. During my years as an author, trainer and consultant for this company, I have written several specialized Customer Service Programs, for many areas business and trained their employees in this subject matter. I most humbly say that my past experience qualifies me to judge Capela’s Roofing Inc. and I am pleased to pass on this information to you.

Capela’s Roofing Inc. is truly a cut above and I would (and did) recommend them to family and friends without hesitation.

Sincerely,
Ann Sanvidotti